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Team and Office Information

Mercurius Advisory Services was established in 2008.

We are based in New Delhi, India. Our 300+ employees currently operate from a single office.
However, we do have foreign representative offices in:
► Miami, USA
► London, UK
► Tokyo, Japan

At present, we have a team of over 300 professionals trained in accounting, finance and related
fields. These include CPAs, ACCAs, CAs and MBAs as well as legal experts. And yes, we can
certainly provide information on the professional qualifications, experience and other relevant
details on your assigned expert if you want.

We usually work as per the Indian business hours and are available from 05:30 AM to 02:30 PM
UTC.
We can also structure contracts for specific assignments and processes where work needs to be
carried out during a time window different from our usual working hours

As mentioned above, our usual working hours are 05:30 AM to 02:30 PM UTC. This applies to all
forms of communication — emails, instant messages, phone calls and meetings on various
online platforms. We try to be more flexible when it comes to pre-scheduled calls and meetings.
However, we prefer a prior intimation of at least 24 hours in these cases

We do not subcontract or sublet our work. As noted above, we have a trusted in-house team
300+ professionals to execute the work assigned by our clients.

We follow a thorough hiring process for our employees:

  • Shortlisting resumes and screening the candidates.
  • Initial interview to ascertain knowledge, attitude and communication skills.
  • Background verification based on employment history.
  • Reference verification to evaluate past performance and conduct.
  • Final interview to evaluate overall fit with the role and our organisation.

We have strong HR processes for learning and development (L&D) and an effective team to
ensure that we stay abreast of recent changes both individually and as an organisation. This is
achieved through implementing a strict training calendar which includes:

  • In-house trainings
  • Online/offline courses.
  • Seminars/webinars.

We also subscribe to several publications and online resources.

 

Data Security & Confidentiality

We are an ISO 27001 certified organisation and have strict policies and processes to ensure that
client data remains secure and confidential.
► All employees work on the assigned office computers with appropriate restrictions on
(1) external device connections
(2) data sharing capabilities and
(3) device data storage limits.
► All client and work data are stored on network servers with best-in-class storage system
as well as security and firewall protection. Systematic remote backup processes are in
place.
► All IT assets have exclusively domain-based access and have centralised anti-virus
protection.
Besides, we enter into non-disclosure and confidentiality agreements with our clients.

We are open to using any online tool or utility required by the client. However, we recommend
established and secure data transfers platforms. Some of these include:
► File Transfer Protocol (FTP)
► Google Drive
► One Drive
► Dropbox

We have a multichannel review process to ensure service accuracy. This includes the makerchecker concept where our services get thoroughly reviewed before the final delivery.

Yes, we assign one backup resource to provide redundancy and ensure timely completion in the
event of unavailability of the primary Single Point of Contact (SPOC) due to any unforeseen
circumstances. Both SPOC and the backup resource are assigned at the beginning of the project.

To ensure that our team and clients are on the same page, we have institutionalised a
mechanism of Weekly Status Updates. These updates the send to each client by emails every
Friday and include information on
(a) list of activities completed,
(b) list of activities under progress, and
(c) any requirements that our teams may have from the client to complete the assigned tasks.
Apart from this, there are periodic and need-based meetings that carried out by the SPOCs.
These depend on specific requirements of the assignment and vary from project to project.

The monthly financial reports are usually shared with the clients on or before the 7th business
day of the subsequent month. This is subject to timely availability of necessary information from
the client in line with a schedule which is agreed in advance.

During our on-boarding process, we request the client to share the following:
► First, we understand the client’s business. To know how the business is structured, we
usually need incorporation documents and/or previous year’s tax returns.
► For accounting and bookkeeping tasks, standard requirements include bank and credit
cards statements, bills, invoices and receipts for the period under review.
► Access to software and utilities necessary to carry out the project.
► Any SOPs or training on specific processes, if required
► Any agreements outlining the scope of work and proposed terms, if required.During our on-boarding process, we request the client to share the following:
► First, we understand the client’s business. To know how the business is structured, we
usually need incorporation documents and/or previous year’s tax returns.
► For accounting and bookkeeping tasks, standard requirements include bank and credit
cards statements, bills, invoices and receipts for the period under review.
► Access to software and utilities necessary to carry out the project.
► Any SOPs or training on specific processes, if required
► Any agreements outlining the scope of work and proposed terms, if required.

Benefits of Choosing Mercurius

We are open to all modes of written as well as audio-visual communication. These include emails as well as popular instant messaging and communication platforms such as Skype, Slack,
Basecamp, Microsoft Teams, Telegram, Google Meet, Zoom and WhatsApp. We will be happy to
use any other platform preferred by the client.

Working with us comes with remarkable benefits:
► Capability
► In-house country and industry-specific accounting and taxation experts.
► An expanded bouquet of professional services under one roof.
► Comprehensive end-to-end business support services
► Customized solutions for unique client needs.
► Rapid scalability to meet growing demands of business.
► Communication
► Single point of contact (SPOC)
► Complete transparency
► 24-hour turnaround time
► On-time weekly status updates
► Process driven culture ensures quality and on-time delivery.
► Security and confidentiality (already discussed above).

Certification & Alliances

Some of our certifications and alliances are mentioned below:
► ISO 9001: Quality management systems
► ISO 27001: Information security management systems
► IRS CAA: Certified Acceptance Agents (CAA) are authorized agents approved by the
Internal Revenue Service (IRS)
► UTN (United Tax Network – An International Network that assures a company’s ability
to provide cross-border tax solutions at par with international standards)
► TIAG (The International Accounting Group – An international alliance of independent
accounting firms to foster international accounting networks),
► PCAOB (Public Company Accounting Oversight Board – Oversees the audits of public
companies and other issuers to ensure reliable and accurate financial reporting),
► CPAB (Canadian Public Accountability Board – Canada’s independent, public accounting
firm regulator that assesses their audit quality).

Still Got Questions?

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