Frequently Asked Questions
Team and Office Information
How long has Mercurius Advisory Services been in operations?
Mercurius Advisory Services (maspartner) was established in 2008 and has been delivering professional services ever since
Where are your headquarters located, and do you operate from multiple offices?
We are based out of New Delhi, India, where our team of over 350 professionals operates from a single office.
Additionally, we have foreign representative offices in:
• Miami, USA
• London, UK
• Tokyo, Japan
Could you provide details about your team size and the qualifications of the expert who would be assigned to our project?
We are a team of over 350 professionals with expertise in accounting, finance, and related fields, including CPAs, ACCAs, CAs, MBAs, and legal experts. We do provide information on the professional qualifications, experience, and other relevant details of your assigned expert upon request.
What are your usual work timings?
We usually work as per the Indian business hours and are available from 05:30 AM to 02:30 PM UTC.
But we can accommodate specific assignments requiring different time windows.
What is your team's availability for communication?
Our standard communication hours are 05:30 AM to 02:30 PM UTC, covering emails, instant messaging, calls, and virtual meetings. For pre-scheduled discussions, we offer flexibility with a minimum 24-hour notice.
Do you subcontract or sublet your work?
No, we do not subcontract or sublet any of our work. All projects are executed in-house by our dedicated team of over 350 professionals, ensuring direct oversight, quality control, and confidentiality throughout the engagement.
What is your employee hiring process?
• Resume screening and candidate shortlisting
• Initial interview to assess knowledge, attitude, and communication
• Employment Background Verification
• Reference checks for past performance and conduct
• Final interview to evaluate role and organizational fit
How do you stay updated with industry developments?
We take various initiatives to ensure our team remains informed and adept in the ever-evolving landscape of accounting, tax, and cross-border law & compliance:
Structured L&D programs with a defined training calendar.
Regular in-house sessions and external seminars/webinars.
Access to online/offline courses for continuous learning.
Subscriptions to leading industry publications and resources.
Active participation in professional networks and forums.
Data Security & Confidentiality
How do you ensure data security and confidentiality?
These measures collectively ensure that client data remains secure and confidential throughout our engagement:
ISO 27001 certified for robust information security management.
Employees operate on restricted office systems, no external devices, limited data sharing, and controlled storage.
Client data stored on secure servers with advanced firewalls and regular remote backups.
Domain-based access controls with centralized antivirus protection.
Strict non-disclosure agreements (NDAs) with all clients to safeguard sensitive information.
What is your preferred method for data transfer?
We prioritize secure and efficient data sharing. While we accommodate client-preferred platforms, we recommend the following:
• File Transfer Protocol (FTP)
• Google Drive
• One Drive
• Dropbox
How do you ensure accuracy and integrity in financial records?
We follow a strict maker-checker review process, use standardized procedures, conduct regular reconciliations, and maintain detailed audit trails to ensure accuracy, accountability, and transparency.
Do you assign backup support to ensure quality and project continuity?
Yes, we implement a dual-assignment model from project initiation, designating both a primary Single Point of Contact (SPOC) and a backup resource. This ensures uninterrupted service delivery during unforeseen absences and maintains consistent quality and adherence to project timelines.
How can I monitor project progress?
At Mercurius, we ensure full transparency through:
• Weekly Updates: Summarizing completed work, ongoing tasks, and pending inputs
• Dedicated Expert (SPOC): Conducts regular check-ins and follows up as needed
• 24-Hour Response Time: Ensuring prompt updates and alignment
When can I expect to receive monthly financial reports?
We provide monthly financial reports on or before the 7th business day of the following month.
A structured reporting calendar is finalized during onboarding to align with your expectations and ensure timely, accurate insights.
What does the client need to share for smooth onboarding?
To ensure a seamless onboarding, we request the following:
• Business Overview: Incorporation documents or prior tax returns
• Financial Data: Bank and credit card statements, invoices, and receipts
• System Access: Credentials for relevant tools, portals, or accounting software
• Internal Processes: SOPs, workflows, or training materials (if available)
• Agreements: Scope of work and any relevant terms
Benefits of Choosing Mercurius
What will be the mode of communication?
We tailor communication to suit your workflow and preferences:
• Email-First: Formal updates and documentation are shared primarily through email
• Integrated Platforms: We use Slack, Microsoft Teams, Basecamp, Telegram, and WhatsApp
• Virtual Meetings: Scheduled calls are conducted via Google Meet or Zoom
• Client-Preferred Tools: We’re flexible and happy to use any platform you prefer
Why choose Mercurius over freelancers or other agencies?
When you work with Mercurius, you get a reliable partner who:
• Understands your industry and knows the right way to handle your accounts and taxes
• Offers everything in one place – bookkeeping, tax, payroll, and business advice
• Customizes services to fit your business needs
• Can scale up support as your business grows
• Gives you one main contact for all updates and questions
• Sends weekly reports and real-time updates so you’re always in the loop
• Delivers standard tasks within 24 hours
• Follows clear, tested processes to ensure quality and on-time work
Certification & Alliances
What certifications and alliances does Mercurius hold?
We’re certified ISO 9001 (quality management) and ISO 27001 (information security), and are an IRS-authorized CAA. We’re also proud members of UTN, TIAG, and registered with PCAOB and CPAB, enabling us to serve global clients with audit-ready precision.
Still Got Questions?
In case you need further assistance or if there’s still some questions to ask, don’t hesitate! We are just a click away to tend to all your queries…

